QUALIFICATIONS AND JOB DESCRIPTION
ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?
We are, Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience Digiturk has started to provide internet services to members as of 2021. With our more than 3 million members and 1500 employees, we have managed to set the standards in the sector and have continued to strengthen our technological infrastructure and human resources with our innovative vision.
beIN MEDIA GROUP acquired Digiturk the leading PAY TV operator in Turkey in August 2016; and now has over 55 million subscribers worldwide. beIN MEDIA GROUP’S flagship sports network, beIN SPORTS, holds the single largest portfolio of sports rights of any global broadcaster; and through its iconic MIRAMAX film studio, beIN holds an extensive library of Hollywood blockbusters while having a growing presence in series and movies production and distribution, as well as in the digital space. The group distributes and produces an unrivaled array of entertainment, live sport and major international events across 5 continents, 43 countries and in 7 different languages spanning Europe, North America, Asia, Australia and the Middle East & North Africa (MENA).
If you are ready to make your story real in a colorful and vibrant world by constantly renewing & improving yourself, join us and let's build the future of broadcasting together.
IDEAL PROFILE:
- Bachelor’s degree from the faculty of business, economics, engineering or statistics,
- Newly graduated or 1-2 year experience in customer experience,
- Strong knowledge of customer contact channels such as IVR, call center, chatbot, livechat is a plus,
- Customer-driven and analytical thinking skills in every aspect of work and pays attention to details,
- Strong analytical skills is a must for collecting data from multiple sources, analyzing with a CEX approach and taking actions due to strategy,
- Advanced reporting and presentation skills,
- Proficiency in data & CRM tools such as Business Object, Verint etc.
- Highly proactive, have a strong can-do attitude
MAIN RESPONSIBILITIES WILL INCLUDE:
- Be the voice of customer,
- Create an effective CEX reporting structure from all customer-related channels,
- Track CEX KPI’s and analyze the data to turn strong insights for providing the customer with a great experience in all areas,
- Prepare regular and ad-hoc reports for different teams to support business development,
- Identify and analyze customer insights, define pain points and take actions for continuous improvement due to cex approach and company strategy,
- Regular tracking and improvement – if needed – for CEX KPI’s by detecting all areas such as CC (Customer Care), technical service, digital channels etc.,
- Willing to follow multiple projects (existing or new), results-oriented and guiding the different teams by making benchmarks,
- Strong communication skills, ability to build relations with both external and internal stakeholders
WHAT WE OFFER:
- Digiturk ‘’cares about your life” – Life Insurance
- Digiturk also cares about your family - Private health insurance family members included
- Digiturk stands by you in your retirement - Digiturk retirement contribution
- Do whatever you want on your birthday leave (Paid birthday leave)
- A Happy birthday gift from Digiturk (Birthday gift card)
- Digiturk supports our mothers (Nursery benefit)
- Digiturk celebrate holidays together (gift card)
- Global talent programs that offer development opportunities in a multicultural environment
- The opportunity to work with joy in a positive environment
- ‘’In Digiturk we have fun together, we succeed together! ‘’ activities
- Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.
