Let's fly high, together!

Imagine thousands of airplanes soaring with over a million passengers on board. Behind the scenes, dedicated people are making sure everything runs smoothly. At Gözen Digital Aviation, we're crafting advanced digital solutions for the aviation industry, blending operations seamlessly. If you're excited about a business career in aviation and technology, this is for "you"!

About us

GDA has its focus on creating advanced digital solutions in the aviation industry, while also carrying the responsibility of digital strategies and transformation of all group companies. Through utilization of our know-how accumulated from various fields of aviation, GDA aims to create new and functional niches in the digital market.

Job Description:

• Responds to internal / external customers inquiries via phone, email, and other communication channels with remote connection.
• Identifies customer needs and provides appropriate solutions.
• Maintains records of customer interactions, transactions, and comments.
• Creates and maintains customer accounts.
• Collaborates with other departments to resolve customer issues.
• Monitors customer feedback and provides recommendations for improvement.

Qualifications:

• Bachelor’s degree in engineering or graduated from related departments,
• 0 – 2 years of experience in relevant fields of experience in relevant fields,
• Excellent verbal and written skills in English 
• Having strong understanding in customer service and relations, 
• Strong problem solving/troubleshooting skills,
• Energetic, motivated and extravert,
• Having strong communication and follow-up skills,
• Customer and solution oriented, compatible with teamwork,
• Passion for learning new applications or systems,
• Having time management and planning skills,
• Male candidates must have completed military service,
• Residence in Istanbul,
• Will be able to work in shifts and take part in flexible working hours,
• Having aviation knowledge is a plus,
• The ability and flexibility to work in a fast-paced aviation related startup environment.